Understanding the customer perception is a core component of effective account management.
Often a neutral senior manager is able to gain a more objective understanding of the customer’s views and perceptions than a supplier manager.
We have a team of licenced highly experienced third party consultants who are equipped toconduct the customer perception assessment using both online surveys, telephone interviews and face to face meetings.
The approach is well established and follows a clearly defined method complete with the relevant processes, tools and skills.
Contact us for an initial discussion.